By Janelle Barlow,Claus Møller,Tony Hsieh
Using a variety of real-life examples, A criticism Is a present indicates accurately tips on how to deal with court cases in a fashion that brings gain on your association and pride for your clients – even if you'll want to say no. the second one variation good points brand-new chapters on receiving and responding to court cases of the web; a brand new part on tips on how to take care of and make the most of lawsuits which are directed at your individually; and, turning the tables, a bit on how one can whinge constructively and successfully. And all through, the textual content has been seriously revised, with a wealth of latest examples, instruments, and strategies.
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Extra info for A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow,Claus Møller,Tony Hsieh